We want you to be fully satisfied with every item you purchase from ShoeDaddy. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 30 days of purchase provided the following conditions are met:
All items must be unworn, unwashed, and undamaged.
All items must be complete and in their original, undamaged packaging.
All items must have been purchased from our online store, www.shoedaddy.com, and not from ShoeDaddy retail store locations.
Returns received more than 30 days after date of shipment will not be accepted and will be returned to sender.
The original shipping charges of the order are not refundable. ShoeDaddy is not responsible for any shipping costs associated with returns/exchanges. The customer is solely responsible for the safe return of merchandise. We recommend tracking packages when you ship your return. Once we receive the return in our warehouse, we will inspect it for quality and any damage to ensure that the items returned are in original condition. Once the returned items passes through our inspection and quality check, we will issue the refund in the same method of payment as the original purchase.
We can exchange your items for another size, color, or style. If the item requested is in stock, we will contact you to charge the shipping for the item. If the item you wish to exchange with is no longer in stock, we will notify you, and a refund will be issued.
We will process your return/exchange within 8-10 business days after it is received in our warehouse. Refunds will be issued in the form of payment used on the original order. For credit card refunds, please allow 1 to 2 billing cycles for the credit to appear on your statement. Exchanges will be shipped using ground service, and you can expect your package in 4-7 business days following processing. You will receive an email from us to confirm the processing of your return or exchange.
If you wish to cancel your order for any reason before it ships, please contact us as soon as possible for assistance. All cancellations are subject to a $15.00 cancellation fee.
Once an order is placed, we are unable to make any major changes to the order, however, we will try our best to accommodate last-minute edits to the shipping address. If you wish to make changes to your order, please contact us as soon as practical. We cannot make changes to your order once it has been processed and shipped.
If you have any questions, please contact our Customer Service for further assistance at 562-408-0900 or firstname.lastname@example.org